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FAQ

SHIPPING

Where do you ship to?

Right now we currently serve and ship to the following countries:

Austria

Brazil

Canada

Denmark

France

Germany

Ireland

Netherlands

New Zealand

Poland

Russia

Slovenia

Sweden

United Kingdom

United States

How long will my order take?

Orders placed by 4:00p Central Time are typically shipped the same day from our facility in Irving, Texas. After checkout, we sent you an email with your receipt and purchase information. Once your package leaves our warehouse you will also receive a shipping confirmation. If your package has tracking, a link will be included in your email. Please allow 24-48 hours for our postal carrier systems to scan and update movement of your package.


Standard Shipping is an estimated delivery time of 8-10 days. It’s the cheapest option, but also often the slowest. Expedited shipping usually arrives in 3-5 days. Please note: due to the extraordinary circumstances caused by the COVID-19 pandemic, USPS and FedEx will not guarantee delivery times.

ORDERS

My cart is showing empty, what is going on?

Sometimes the pop-up is blocked by a pop-up blocker. Please click the cart icon in the top righthand corner, which should take you to your cart. The books should be in there. If you are still having difficulty please let us know. 

My order arrived damaged, what do I do?

We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. Please contact us at contact@teddekker.com and we will get your issue resolved ASAP. 

PRODUCT QUESTIONS

Are these series included in the AR program?

At this time, the series is not included in the AR program but if this changes, we will be sure to update the website with current information!

What age group is Millie Maven written for?

The Millie Maven series was written for young readers ages 8-14 but MANY others including younger and older readers have come to love the series just as much! 

What age is The Dream Traveler's Quest written for?

The Dream Traveler's Quest is written for young readers ages 7-12. Over 1,500 parents and grandparents have reviewed the series and nearly all of them say the reading level fits perfectly in that range.

Is there any questionable language in any of Ted Dekker's children's series?

There is no questionable language in any of his children's series at all!

Is there anything written by Ted Dekker for Boys?

There is a series written by Ted Dekker called the Dream Traveler's Quest where the main character is indeed a boy. Both boys and girls have come to love the series and is great for readers ages 7-12.

RETURNS AND EXCHANGES

How do I ship my order back to you?

Our policy lasts 30 days. If 30 days have gone by since purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Email contact@teddekker.com to begin your return process.

How do I do a return or exchange?

International Returns & Exchanges

We accept international returns & exchanges in the event that you cover the postage. Please email us at contact@teddekker.com with your order number.

Replacements & Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@teddekker.com with your order number.

If your order arrives damaged or misprinted in any way, please contact contact@teddekker.com with your order number for a replacement.

When will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

DOWNLOAD HELP

I didn't receive my printable downloads. Where are they?

After checkout, you should have received an email with your unique download link. Please check your junk/spam folder as sometimes emails with links go there. Once you have downloaded them to your computer, you should be able to print them. If you are still unable to locate them, please contact us at contact@teddekker.com.

Why isn't The Dream Traveler's Quest on audio?

As of right now we do not offer the Dream Traveler's Quest on audio but it is something we are looking into for Spring! We will update the site as soon as we have more information on when this will be available!

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