Return Policy

We want you to be 100% satisfied with your purchase. Items in new condition can be returned within 30 days of delivery. Please note that original shipping charges are non-refundable.

If we made a mistake or the item arrived defective, please contact at store@teddekker.com and we’ll make things right.

To return or exchange an item please follow the steps below:

1. Include a copy of the packing slip or confirmation email from your order.

2. Mail your return to:

Ted Dekker Returns
350 E Royal Ln
Irving, TX 75039

3. Once your return is received, we will issue your refund.

There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after deliver

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at store@teddekker.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@teddekker.com and send your item to: Ted Dekker Returns, 350 E Royal Ln, Irving, TX, 75039.

Shipping
To return your product, you should mail your product to: Ted Dekker Returns, 350 E Royal Ln, Irving, TX, 75039.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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